Frequently asked questions

Find answers to the most commonly asked questions about our services, policies, and more.

General

Who delivers the service?

All care is delivered by the trained and vetted professionals within the Suite of Services team.

What if I already have a housekeeper?

Suite of Services focuses on care, safety and wellbeing support rather than cleaning or household chores.

How often can services be provided?

Support can be arranged based on individual needs, from occasional visits to more regular assistance.

Is there a long-term commitment?

We require a six-month commitment to ensure continuity and consistency of care.

Can I change packages later?

Yes. Care packages are reviewed regularly and can be adjusted as your needs evolve.

Why is an initial assessment required?

A comprehensive baseline assessment allows us to understand your current needs and design the right level of support. This is a compulsory once-off fee.

Will medical aid cover the assessment?

Medical aid may cover the baseline medical assessment. We recommend confirming directly with your provider.

Support tailored to everyday needs

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